{"id":14096,"date":"2017-10-12T09:10:00","date_gmt":"2017-10-12T09:10:00","guid":{"rendered":"http:\/\/tech-store.cmsmasters.net\/?page_id=14096"},"modified":"2025-09-10T01:49:48","modified_gmt":"2025-09-10T05:49:48","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/goldenttl.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"tabbed-content faq-container\">\n\t\t\t<h4 class=\"uppercase text-center\">Frequently Asked Questions<\/h4>\n\t\t\t<ul class=\"nav nav-divided nav-vertical nav-uppercase nav-size-normal nav-center\" role=\"tablist\"><li id=\"tab-\u00bfc\u00f3mo-se-realiza-el-pago-de-los-contenedores?\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_\u00bfc\u00f3mo-se-realiza-el-pago-de-los-contenedores?\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_\u00bfc\u00f3mo-se-realiza-el-pago-de-los-contenedores?\"><span>How are containers paid for?<\/span><\/a><\/li>\n<li id=\"tab-\u00bfcu\u00e1l-es-el-tiempo-de-entrega-estimado?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_\u00bfcu\u00e1l-es-el-tiempo-de-entrega-estimado?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_\u00bfcu\u00e1l-es-el-tiempo-de-entrega-estimado?\"><span>What is the estimated delivery time?<\/span><\/a><\/li>\n<li id=\"tab-\u00bfofrecen-servicios-de-transporte-y-log\u00edstica?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_\u00bfofrecen-servicios-de-transporte-y-log\u00edstica?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_\u00bfofrecen-servicios-de-transporte-y-log\u00edstica?\"><span>Do you offer transportation and logistics services?<\/span><\/a><\/li>\n<li id=\"tab-\u00bfqu\u00e9-garant\u00edas-ofrecen-en-los-contenedores?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_\u00bfqu\u00e9-garant\u00edas-ofrecen-en-los-contenedores?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_\u00bfqu\u00e9-garant\u00edas-ofrecen-en-los-contenedores?\"><span>What guarantees do you offer on the containers?<\/span><\/a><\/li>\n<li id=\"tab-\u00bfc\u00f3mo-puedo-rastrear-mi-pedido?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_\u00bfc\u00f3mo-puedo-rastrear-mi-pedido?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_\u00bfc\u00f3mo-puedo-rastrear-mi-pedido?\"><span>How can I track my order?<\/span><\/a><\/li>\n<li id=\"tab-\u00bfqu\u00e9-debo-hacer-si-mi-contenedor-llega-da\u00f1ado?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_\u00bfqu\u00e9-debo-hacer-si-mi-contenedor-llega-da\u00f1ado?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_\u00bfqu\u00e9-debo-hacer-si-mi-contenedor-llega-da\u00f1ado?\"><span>What should I do if my container arrives damaged?<\/span><\/a><\/li>\n<li id=\"tab-\u00bfofrecen-descuentos-por-compras-al-por-mayor?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_\u00bfofrecen-descuentos-por-compras-al-por-mayor?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_\u00bfofrecen-descuentos-por-compras-al-por-mayor?\"><span>Do you offer discounts for bulk purchases?<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_\u00bfc\u00f3mo-se-realiza-el-pago-de-los-contenedores?\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-\u00bfc\u00f3mo-se-realiza-el-pago-de-los-contenedores?\">\n\n<p>We can accept bank transfers, demand letters of credit, and payments under $10,000.00 via PayPal, AliPay, or our online store. Payment terms are specified for each product.<\/p>\n\n<\/div>\n<div id=\"tab_\u00bfcu\u00e1l-es-el-tiempo-de-entrega-estimado?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-\u00bfcu\u00e1l-es-el-tiempo-de-entrega-estimado?\">\n\n<p>The estimated delivery time includes production time once the order is finalized, plus vessel transit time. This process generally takes between 4 and 6 weeks, depending on the time specified in the product catalog, the manufacturer, and the destination ports.<\/p>\n\n<\/div>\n<div id=\"tab_\u00bfofrecen-servicios-de-transporte-y-log\u00edstica?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-\u00bfofrecen-servicios-de-transporte-y-log\u00edstica?\">\n\n<p>The terms and conditions under which the goods are contracted refer to Incoterms CIF or CFR, where the goods are delivered at the port of destination before import, or FOB terms, where logistics are the responsibility of the buyer.<\/p>\n\n<\/div>\n<div id=\"tab_\u00bfqu\u00e9-garant\u00edas-ofrecen-en-los-contenedores?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-\u00bfqu\u00e9-garant\u00edas-ofrecen-en-los-contenedores?\">\n\n<p>You can track your container on the shipping company's website. Using the container number and the bill of lading number, you can monitor the status of your shipment.<\/p>\n\n<\/div>\n<div id=\"tab_\u00bfc\u00f3mo-puedo-rastrear-mi-pedido?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-\u00bfc\u00f3mo-puedo-rastrear-mi-pedido?\">\n\n<p>You can track your container on the shipping company's or airline's website, as applicable, using the information contained in the Bill of Lading (BL) or AWL. With these numbers, you can monitor the status of your cargo at all times until it is received at its destination.<\/p>\n\n<\/div>\n<div id=\"tab_\u00bfqu\u00e9-debo-hacer-si-mi-contenedor-llega-da\u00f1ado?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-\u00bfqu\u00e9-debo-hacer-si-mi-contenedor-llega-da\u00f1ado?\">\n\n<p>If your container arrives damaged and you opted to pay for CIF (Cost, Insurance, and Freight) insurance, after an inspection at origin and another at destination, you can file a claim with the insurance company. It should be noted that commercial quotes or offers do not include maritime cargo insurance unless explicitly requested by the customer.<\/p>\n\n<\/div>\n<div id=\"tab_\u00bfofrecen-descuentos-por-compras-al-por-mayor?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-\u00bfofrecen-descuentos-por-compras-al-por-mayor?\">\n\n<p>Yes, we offer discounts for the purchase of more than one container.<\/p>\n\n<\/div><\/div><\/div>\n<div class=\"row\"  id=\"row-1915762788\">\n\n\n\t<div id=\"col-933587944\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-1580348149\">\n\n\n\t<div id=\"col-252067322\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" >Contact us<\/span><b><\/b><\/h2><\/div>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f14623-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"14623\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/14096#wpcf7-f14623-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/14096#wpcf7-f14623-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"14623\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f14623-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"cmsmasters-form-builder\">\n\t<div class=\"form_info one_half\">\n\t\t<p><label> Name <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form_info one_half\">\n\t\t<p><label> Email <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Email...\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form_info one_first\">\n\t\t<p><label> Message <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form_info one_first\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-933587944 > .col-inner {\n  padding: 60px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14096","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goldenttl.com\/en\/wp-json\/wp\/v2\/pages\/14096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goldenttl.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goldenttl.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goldenttl.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goldenttl.com\/en\/wp-json\/wp\/v2\/comments?post=14096"}],"version-history":[{"count":8,"href":"https:\/\/goldenttl.com\/en\/wp-json\/wp\/v2\/pages\/14096\/revisions"}],"predecessor-version":[{"id":16085,"href":"https:\/\/goldenttl.com\/en\/wp-json\/wp\/v2\/pages\/14096\/revisions\/16085"}],"wp:attachment":[{"href":"https:\/\/goldenttl.com\/en\/wp-json\/wp\/v2\/media?parent=14096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}